Next Level Apparel preferred shipping method is UPS, however we can also ship via FedEx Express (on your account number) and Will Call.
Order Placing and Shipping - Most in-stock credit approved orders are shipped the same day they are placed. Please consult your Customer Service Representative for shipment date confirmation. Additions to orders already placed will be considered a “new order” and written as a new purchase order. All merchandise will be shipped FOB origin.
Confirmations - If you did not receive a confirmation, we did not receive your order. Next Level Apparel will not pay for expedited shipments on orders that were not confirmed. Please contact your Customer Service rep if you did not receive a confirmation.
Shipping Issues - Next Level Apparel will not be responsible for non-delivery, delay, loss, or damaged during shipment. All merchandise is shipped FOB origin. Insuring the product is up to the buyer not the responsibility of Next Level Apparel.
Pick-up & Delivery - Next Level Apparel will ship merchandise specified by the customer. All freight claims for missing or damaged merchandise must be filed directly with carrier except UPS and FED-EX shipments. Customer pick-up service is available form 9:00am to 4:30 pm Monday thru Friday. Please call ahead for pick up time to confirm your order is ready for pick up.
Shipping Discrepancies - Due to possible human error, it is the buyer/consignees responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Next Level before garments are altered. Next Level will not accept any claims if garments are altered due to incorrect shipments.
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