Discharge Printing:
If you plan to discharge print on Next Level Apparel garments please note the following: Next Level Apparel does its very best to provide garments for discharge printing including reactive dyeing, testing for discharge printability, maintaining tested inventory and shipping each discharge print order from the same fabric/garment lot or advising of any inventory variances. Next Level Apparel will ship specific discharge print tested product when requested for your discharge print business. It is the responsibility of the buyer to advise that the order is for discharge printing. You must test your discharge print process on a number of garments received. If you have any question with the test print results you can return any unprinted garments for credit or replacement. When in production if shirts fail discharge it is up to the printer to stop production and return unprinted shirts. Next Level will not give credit or reimburse for any printed shirts that failed discharge printing. Next Level Apparel will not be responsible for shipping charges, printing charges, printed garments or any other charges involved with your discharge print process. If you did not request your order for discharge printing there is a 15% restocking fee on the returned unprinted garments.
Credit- We accept credit cards, approved company and personal checks, money orders, cashiers checks and cash.
Prices- For discounted pricing contact your Sales or Customer Service Representative. Pricing is calculated by style, not quantity ordered. Due to unexpected yarn price increase, prices are subject to change without notice. For out of Next Level Apparel scale orders please call for availability and pricing.
Styles, Colors, and Inventory- For the most current listing of styles, colors and inventory visit our website at www.nextlevelapparel.com please note that based on demand and sales Next Level Apparel reserves the right to discontinue styles, colors and size without prior notification.
Garment Specifications- Please note Next Level Apparel makes periodic updates to garment specifications. Current inventory may include a balance of garments from a previous specification. Next Level Apparel ships by FIFO accounting practice (First In First Out) and ships only one garment specification per order. Please contact Next Level Apparel Customer Service with any questions.
Order Placing and Shipping- Most in-stock credit approved orders are shipped the same day they are placed. Please consult your Customer Service Representative for shipment date confirmation. Additions to orders already placed will be considered a “new order” and written as a new purchase order. All merchandise will be shipped FOB origin.
Confirmations– If you did not receive a confirmation, we did not receive your order. Next Level Apparel will not pay for expedited shipments on orders that were not confirmed. Please contact your Customer Service rep if you did not receive a confirmation.
Shipping Issues- Next Level Apparel will not be responsible for non-delivery, delay, loss, or damaged during shipment. All merchandise is shipped FOB origin. Insuring the product is up to the buyer not the responsibility of Next Level Apparel.
Pick-up & Delivery- Next Level Apparel will ship merchandise specified by the customer. All freight claims for missing or damaged merchandise must be filed directly with carrier except UPS and FED-EX shipments. Customer pick-up service is available form 9:00am to 4:30 pm Monday thru Friday. Please call ahead for pick up time to confirm your order is ready for pick up.
Shipping Discrepancies- Due to possible human error, it is the buyer/consignees responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Next Level before garments are altered. Next Level will not accept any claims if garments are altered due to incorrect shipments.
Embellished Merchandise- It is the Buyer’s responsibility to thoroughly inspect and test all merchandise before washing, printing, or any type of decorating. These embellishments processes conducted by the buyer are beyond our control. Thus, once merchandise is altered in any way or form, the buyer cannot return or make any exchanges.
Returns and Claim Policy- It is the Buyer's responsibility to inspect and test all merchandise before washing, printing, or any type of decorating. BUYERS BE AWARE!!! Once merchandise is altered in any way, the Buyer cannot return or make any exchanges.
Claims and Cancellations- All claims must be made within 14 days from receipt of goods. Returns will be accepted with prior authorization. Return shipments will be refused if not accompanied with a Return Merchandise Authorization code. A 15% restocking fee applies to returns beyond Next Level Apparel control.
Country of Origin- Next Level Apparel Manufactures garments in various countries (USA of import fabric, Mexico, China, Bangladesh, Macau and Central America). If a particular origin is required, it must be indicated on the purchase order(s) as shipments may contain multiple Countries of Origins. If a particular origin was not listed on the purchase order(s), all shipping and restocking fees are the responsibilities of the Buyer.
Re-Label orders are available from our California warehouse. Please confirm quotes and minimums.
Samples will be shipped at a per piece unit price, plus freight cost. Samples are available upon request and cannot be returned.
By signing this document you agree to policy and terms listed.
BUYER-READ CAREFULLY BEFORE SIGNING!
Company Name____________________________________
Print Name___________________________
Signature ____________________________ Date___________
