Click here for FAQ on ERP Orders and Holiday Hours

Hello and Happy Holiday Season,


As a valued NLA customer, we want to make sure you are up-to-speed on our HOLIDAY SHIPPING and ERP IMPLEMENTATION PROGRESS, so that we can provide you with the highest service level possible.


Due to expected high demand at the beginning of the year, we encourage you to plan your business accordingly securing any “must have” items before December 3, 2021. Final cut off to ensure shipping by 12/17 will be 12/3.


ERP UPDATE

As you know, we are upgrading our ERP on January 3, 2022, so we can process and ship your orders out faster in the future. We want to address any questions you may have, so below you will find FAQs with additional details.


We want to be 100% confident in our new ERP system’s capability to fulfill and ship your orders with the highest service level. In preparation, it is necessary to complete a thorough physical inventory across all our warehouses from December 17, 2021 - January 2, 2022.


HOLIDAY SHIPPING SCHEDULE


Thanksgiving Closure: November 25-26, 2021

Last Day to Submit Orders with Credit Approval for 2021 shipping: December 3, 2021

Last Day of Shipping: December 17, 2021

First Day of Shipping: January 3, 2022

No Returns will be Accepted after: December 1, 2021

Return Processing Restored: January 3, 2022

FAQ’s: ERP ORDERS/HOLIDAY HOURS

WEB ORDERS

Q: Is customer service available during the ERP conversion period?

A: Yes, call 310-631-4955 or email sales@nextlevelapparel.com during normal business hours. Monday-Friday 8am PST to 5pm PST.

Q: Can I create a new account on the website during the ERP conversion period?

A: No, new account set up will be available after Jan 3rd, 2022.

Q: I am having trouble logging into my web account?

A: If you have not logged into your account in the past 10 months, please reset your password. Click here to reset: https://www.nextlevelapparel.com/customer/account/forgotpassword/

Q: What is the last day for me to place an order and receive it before 12/31/21?

A: 12/3/21 is the last day to order for shipment by 12/17/21 depending upon inventory availability and provided credit approval.

Q: Is there a way to guarantee my shipment will be in transit if placed by 12/3/21?

A: No, we will do our best, but unfortunately, we cannot guarantee transit timing.

Q: Can I place an order between 12/17/21 and 1/3/22?

A: Yes, existing customers with web accounts only, may place orders via our website during this time. Reminder orders will not ship until after January 3rd.

Q: I have a rush order. Can you please make an exception?

A: No, but we have distribution partners who would be happy to assist you at this time. Click here to view our distribution network options: https://www.nextlevelapparel.com/distributors/

Q: If my web order did not ship by 12/17/21 when will it ship?

A: Orders that are not shipped by 12/17, will ship after January 3rd and orders will be filled in a first in first out priority.

Q: Will I be able to track my order?

A: Yes, you will receive an email containing a tracking link once your order has shipped.

Q: What should I do if I need product during this ERP conversion period?

A: Please refer to our Distributor Partner options at: https://www.nextlevelapparel.com/distributors/

MANUAL ORDERS:

Q: Is customer service available during the ERP conversion period?

A: Yes, during normal business hours. Monday-Friday 8am PST to 5pm PST.

Q: Can I create a new account on the website during the ERP conversion period?

A: No, new account set up will be available after Jan 3rd, 2022.

Q: I am having trouble logging into my web account?

A: If you have not logged into your account in the past 10 months, please reset your password. Click here to reset: https://www.nextlevelapparel.com/customer/account/forgotpassword/

Q: What is the last day for me to place an order and receive it before 12/31/21?

A: 12/3/21 is the last day to order for shipment by 12/17/21, depending upon inventory availability and provided credit approval.

Q: Is there a way to guarantee my shipment will be in transit if placed by 12/3/21?

A: No, we will do our best, but unfortunately, we cannot guarantee transit timing.

Q: Can I place an order between 12/17/21 and 1/3/22?

A: Yes, existing customers with web accounts only, may place orders via our website during this time.

Q: I have a rush order. Can you please make an exception?

A: No, but we have distribution partners who would be happy to assist you at this time. Click here to view our distribution network options: https://www.nextlevelapparel.com/distributors/

Q: What should I do if I need product during this ERP conversion period?

A: Please refer to our Distributor Partner options at: https://www.nextlevelapparel.com/distributors/

Q: Will NLA accept manual orders during the ERP conversion period?

A: No, if you need product immediately, please refer to our distributor partner options. Manual order entry will resume after 1/3/22. If you place your order through our website this will secure your place in line for fulfillment.

Q: What are my options for placing manual orders during the ERP conversion period?

A: Option #1: Go to https://www.nextlevelapparel.com/ to secure your place in line.

A: Option #2: Contact our Distribution Partners https://www.nextlevelapparel.com/distributors/

EDI ORDERS:

Q: Can I submit EDI orders and returns during the ERP conversion period?

A: No, all electronic ordering and returns will be disabled during the ERP conversion period.

WILL CALL ORDERS:

Q: Can I pick up my Will Call order at the NLA warehouse as I normally do?

A: Yes, however, the last day for Will Call orders pick up is 12/17/21.

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