Next Level Apparel's preferred shipping methods are FedEx and UPS. However, we provide customers the option to ship via Collect and Third Party shipping accounts with corresponding assigned rates. All shipments are EXW. Customers are responsible for freight costs.
Order Placing and Shipping - Most in-stock credit approved orders are shipped the same day they are placed. Please consult your customer service representative for shipment date confirmation. Additions to orders already placed will be considered a “new order” and written as a new purchase order. All merchandise will be shipped FOB origin.
Confirmations - If you did not receive a confirmation, we did not receive your order. Next Level Apparel will not pay for expedited shipments on orders that were not confirmed. Please contact your customer service representative if you did not receive a confirmation.
Shipping Issues - Next Level Apparel will not be responsible for non-delivery, delay, loss, or damages during shipment. All merchandise is shipped FOB origin. Insuring the product is up to the buyer, and is not the responsibility of Next Level Apparel.
Pick-up & Delivery - Next Level Apparel will ship merchandise specified by the customer. All freight claims for missing or damaged merchandise must be filed directly with the carrier except UPS and Fed-Ex shipments. Customer pick-up service is available from 8:00 am - 4:30 pm PST at our California warehouse and 7:30 am - 4:00 pm CST at our Alamaba warehouse, Monday through Friday. Email confirmation with BOL documentation will be sent once your order is ready. You may also call to confirm your order is ready for pick up.
Shipping Discrepancies - Due to possible human error, it is the buyer/consignee's responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Next Level before garments are altered. Next Level will not accept any claims if garments are altered due to incorrect shipments.